Vendor Agreement
Effective date: [EFFECTIVE DATE] · Applicable platform operator: [REGISTERED COMPANY NAME]
1. Parties and onboarding
This agreement is between [REGISTERED COMPANY NAME] (Operator) and the approved marketplace merchant (“Vendor”). Approval is subject to business verification, required licences and accurate SSM information.
2. Listings and inventory
Vendors must publish lawful, accurate descriptions, final prices and taxes, delivery charges, stock and return policies. Counterfeit, prohibited or misleading goods are not permitted.
3. Orders and fulfilment
Vendors are responsible for product quality, timely fulfilment, customer communication, applicable warranties and statutory consumer obligations.
4. Fees and settlements
Commission: [COMMISSION SCHEDULE]. Payment processing fees: [FEE SCHEDULE]. Settlement cycle: [PAYOUT SCHEDULE]. Deductions, chargebacks and reserve rules must be disclosed before activation.
5. Refunds and disputes
Vendors must cooperate with legitimate returns, refunds, consumer claims, chargebacks and investigations. Mandatory rights under Malaysian law prevail.
6. Privacy and security
Each party must meet its applicable personal data obligations, share customer information only for fulfilment, and report suspected incidents promptly under the agreed incident process.
7. Suspension and termination
The Operator may investigate misconduct and suspend or terminate listings for fraud, safety, repeated violations or legal non-compliance, with an appropriate review process.
8. Signatures
Operator: [REGISTERED COMPANY NAME] · Vendor legal name: [VENDOR NAME] · SSM: [VENDOR SSM] · Effective date: [DATE] · Signature fields to be completed in the executed agreement.
Questions? Contact [SUPPORT EMAIL].