Customer Terms
Effective date: [EFFECTIVE DATE] · Applicable platform operator: [REGISTERED COMPANY NAME]
1. About these terms
These Terms govern use of the PGONE website and any PGONE marketplace features made available by [REGISTERED COMPANY NAME], SSM [SSM REGISTRATION NUMBER] (the “Operator”). PGONE is a platform brand, not necessarily the direct provider of every listed product or service.
2. Accounts and eligibility
Provide accurate registration information, keep login credentials secure, and use the platform only for lawful activities. Users must be legally capable of entering agreements; parents or guardians are responsible where applicable.
3. Third-party vendors and listings
Vendors, contractors, agents and event organizers may offer their own products or services. Each listing must identify the responsible supplier. Availability, pricing, regulatory licences and seller commitments must be confirmed before payment.
4. Requests, bookings and orders
Submitting an enquiry does not confirm a booking or contract. Acceptance, final scope, price and fulfilment terms must be shown before confirmation. Vendor-specific conditions may also apply, provided they do not override mandatory consumer protections.
5. Payments, cancellation and refunds
Only pay through payment methods displayed in the live checkout. Fees, cancellation windows, deposits, and refund eligibility must be disclosed before purchase. The Payment & Refund Policy applies, subject to Malaysian law.
6. Consumer rights and complaints
Nothing in these Terms limits non-excludable rights under applicable Malaysian consumer law. Contact [SUPPORT EMAIL] for complaints; include your order or booking reference and supporting evidence.
7. Acceptable conduct
Do not publish fraudulent listings, infringe intellectual property, misuse personal data, scrape protected information, or attempt to circumvent platform controls.
8. Changes and interruptions
Services, prices and features may change. Material changes to these Terms will be communicated as required by law. We may suspend features for maintenance, security or compliance.
9. Liability and disputes
Liability limitations apply only as far as permitted by Malaysian law. These Terms are governed by Malaysian law, subject to any applicable mandatory consumer forum or jurisdiction rights.
10. Contact
Operator: [REGISTERED COMPANY NAME] · SSM: [SSM REGISTRATION NUMBER] · Address: [REGISTERED BUSINESS ADDRESS] · Support: [SUPPORT EMAIL].
Questions? Contact [SUPPORT EMAIL].